At Urjuan, we aim to provide a satisfying shopping experience for our customers. If you are not completely satisfied with your purchase, you may be eligible for a return or exchange. Please review our return policy below for detailed information.

1. Eligibility for Returns and Exchanges

To be eligible for a return or exchange, you must meet the following criteria:

- Return Period: Return requests must be made within 30 days of receiving your order.

- Condition: Items must be unworn, unwashed, and in their original condition with all tags attached.

- Packaging: Items must be returned in their original packaging.

2. Non-Returnable Items

Certain items are non-returnable, including:

- Sale items (unless defective)

- Gift cards

- Intimate apparel (e.g., underwear, swimwear) for hygiene reasons

3. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email our customer service team at [support@urjuanapparel.com](mailto:support@urjuanapparel.com) with your order number, the items you wish to return, and the reason for the return.

2. Receive Authorization: Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and return instructions.

3. Ship Your Item: Securely package the item(s) and include the RMA number inside the package. Ship the item(s) to the address provided in the return instructions. You are responsible for return shipping costs.

4. Refunds

Once we receive and inspect your return, we will process your refund:

- Inspection: After receiving your return, we will inspect the item(s) to ensure they meet the return criteria.

- Approval: If the return is approved, we will process the refund to your original method of payment. Refunds may take up to 10 business days to appear in your account.

- Notification: You will receive an email notification once your return has been processed and your refund issued.

5. Exchanges

If you need a different size, color, or item, you may request an exchange:

1. Contact Us: Email [support@urjuanapparel.com](mailto:support@urjuanapparel.com) with your order number and details of the item you wish to exchange.

2. Receive Authorization: Once your exchange request is approved, follow the return process to send back the original item.

3. New Item: We will send you the new item once we receive and inspect the returned item.

6. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately:

- Contact Us: Email [support@urjuanapparel.com](mailto:support@urjuanapparel.com) with your order number, a description of the defect or damage, and photos if possible.

- Resolution: We will work with you to resolve the issue promptly, either by issuing a refund or sending a replacement.

7. Late or Missing Refunds

If you haven’t received a refund yet:

- Check your bank account again.

- Contact your credit card company; it may take some time before your refund is officially posted.

- Contact your bank. There is often some processing time before a refund is posted.

- If you’ve done all of this and you still have not received your refund, please contact us at [support@urjuanapparel.com](mailto:support@urjuanapparel.com).

8. Contact Information

For any questions related to returns and refunds, please contact us at:

- Email: [support@urjuanapparel.com](mailto:support@urjuanapparel.com)

- Address: Urjuan Apparel, [Insert Address Here]

Thank you for shopping with Urjuan. We value your business and are committed to providing a positive shopping experience.